Water Utilities

Frequently Asked Questions

1. Who do I contact if I have a water or sewer emergency?

   During normal business hours, please call 405.533.8048 and after hours, please call 405.372.3292

2. Where does my water come from?

   Our current source is Kaw Lake, which is located approximately 10 miles east of Ponca City. Water is pumped about 40 miles from Kaw Lake to our water treatment facility. Our treatment facility supplies about 7 million gallons of potable water to the citizens of Stillwater, several rural water districts and mobile home communities in Payne County Oklahoma.

3. How is my water treated and made safe for consumption?

   The treatment process involves several controlled steps; chemical addition followed by coagulation and filtration to remove fine particles and sediment. Disinfection is accomplished by ozonation and chlorination. Ammonia is added to aid in maintaining chlorine residual in the distribution system. Addition of fluoride to the finished water helps in preventing tooth decay

Administration: Provides overall supervision and direction to the Department which comprises of Engineering & Planning, Water Distribution, Water Treatment, Wastewater Collection, Wastewater Treatment and the Rural Water Corp #3 Service Area. The telephone number is 405.742.8325

Water Distribution: Responsible for the delivery of treated water, ensure adequate pressure and volume is maintained. There is approximately 300 miles of water lines, including fire hydrants, booster pump stations, water towers and meters. Monthly water samples are collected for the bacteriological testing and reporting. The telephone number is 405.533.8048

Water Treatment: Responsible for operation and maintenance of the 18 MGD water treatment plant, raw water pipeline, Kaw pump station and treated water storage tanks. The treatment plant produces safe potable water that meets federal and state regulations. The telephone number is 405.743.4580

Wastewater Collection: Responsible for the maintenance of about 200 miles of sewer mains, laterals, lift stations and manholes. The primary duties include: maintenance of sewer mains to prevent backups, tv camera inspection of sewer lines to locate defects/problems in the main lines. The telephone number is 405.533.8048

Wastewater Treatment: Responsible for the proper treatment and disposal of all wastewater discharged. The Environmental Protection Agency and the Oklahoma Department of Environmental Quality mandate the level of treatment and effluent quality to protect the receiving stream. The Wastewater Treatment Division operates and maintains a 10 MGD activated sludge treatment facility. The sludge (biosolids) generated is land applied. The telephone number is 405.372.2011