FAQs for Online Payments

FAQs for Online Payments

If you have additional questions about the security of your account, contact Utility and Billing Services during weekday hours at 405.742.8245 or utilitypayments@stillwater.org.

  • How do I sign-up/register?

    • All you need to sign up is a copy of your most recent bill. Once you have it, visit the registration page and enter your Account Number exactly as printed on your bill, including the dash. Enter the Bill Date and Due Date as well then click the Submit button to continue.

    • Note: If it has been more than three weeks since you received the bill you are using to register and you are getting an error that your Bill Date or Due Date doesn’t match, then a new bill has probably been generated for your account but just hasn’t been delivered yet. You can wait a few days for your next bill to arrive and try again or contact Utility and Billing Services at the numbers or email address provided in the last paragraph below. The account holder will need to verify security information. 

    • On the following registration screen, enter a new PIN for your account. PINs may be any combination of letters and numbers, but must be a minimum of five (5) characters in length and no longer than ten (10) characters. Your PIN must contain at least 1 number and 1 letter. No symbols or special characters are allowed.

    • Note: PINs are case sensitive, so make sure you remember exactly how you type it in. Tip: You can always get a reminder if you forget. Provide a hint to help you remember your PIN then enter and verify your e-mail address. It is important to make sure this e-mail address is correct as the link required to activate your account will be sent to this address. PIN reminders and other system notices will also be sent to this address.

    • Once you have provided this information, click the Submit button to continue. You will receive a confirmation screen and shortly after an e-mail from Utility and Billing Services, which includes the link to activate your account.

  • I forgot my PIN, can I get a reminder?

    • Absolutely. Just visit the Forgot PIN? page and enter your account number. A PIN reminder e-mail will be sent to the e-mail address on record for your account.

    • Note: If you do not receive the e-mail in a reasonable amount of time, please see the note regarding e-mails not received in the registration section above, call Utility and Billing Services at 405.742.8249 or e-mail utilitypayments@stillwater.org to verify your e-mail address and retrieve your PIN. The account holder will need to verify security information. 

  • Can I pre-schedule a payment to occur on a certain date?

    • Yes. Once you have registered your utility account online, you can schedule an automatic payment from a credit card or bank account. We recommend you choose the payment date as "on the due date.”  Any payments scheduled after the due date was the result of a late charge on your utility account.

  • Is my card information secure?

    • If you decide to store your card information on our system for the convenience of not having to re-enter the information each time you make a payment, your card information will be encrypted and stored on a separate system that is behind a secure firewall and not directly exposed to the Internet. Additionally, once your card information has been entered for the first time, only the last four digits of the card can be seen in the secure billfold, even by the account or cardholder.

    • So if someone, somehow obtains your account number and PIN, they will not have access to your credit card information through our system. Address information for a stored card can be edited by the account holder, but once initially submitted the full card number cannot be viewed or edited by anyone. This is done to protect the card information from unauthorized access to your account. If there is an error in the card number, the card must be removed and re-submitted to correct the error. Again, this is to safeguard your card information and protect your credit.

    • Additional questions can be directed to Utility and Billing Services.

Content last reviewed 07.09.2020