About Your Utility Account
Make Payments
The City of Stillwater's secure online payment system allows you to set up your user account and to make payments online.
You may also need to submit a bank draft form.
Linking Your Phone Number to Your Utility Account
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Our 24-Hour Utility Assistance line at 405.372.3292 can match your phone number with your home address and immediately begin the process to restore power. You may also request a call back to let you know that the electricity is back on.
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For this system to be most effective and customer-friendly, we ask that electric customers call from or know one of the telephone numbers listed on their City of Stillwater electric account or provide the electric meter number.
Unsure what phone numbers are linked to your account?
Changing Your Account Information
We value your privacy and the security of your personal information. Should you need to change any information associated with your utility account, the easiest and most secure way is to visit our Utility and Billing Services office at the Municipal Building with a valid government-issued photo ID.
Should you need to change your information over the phone or by email, you will need to verify your identity by providing the following pieces of information:
If you cannot provide this information, or if we do not have a record of this information on your account, you will be asked to visit our Utility and Billing Services office with a valid government-issued photo ID.
Under some circumstances, you may be asked to visit us in person with proper identification even if you can confirm this information.
Changing your account information in person with proper identification could prevent identity theft and helps us comply with the Fair and Accurate Credit Transactions Act of 2003.
Your Electric & Water Meter Numbers
Content last reviewed 02.04.2021
