Online Water Service Interruption Request Form

• Download the procedure manual

Note: Contractor will contact all known critical customers and non-residential customers within the anticipated affected area and solicit input prior to selecting an initial request date. Operations/ Water Services staff can assist you in determining affected areas prior to this formal written request. It may be necessary to schedule work on evenings, early mornings, overnight, or weekends to accommodate customers’ needs or special events. Early and clear communication with affected customers is highly encouraged to limit the need for rescheduling service interruptions. 

Thank you for submitting your request. Your request will be reviewed and a map of the affected area will be provided. Contractor and City will review the map and adjust the date of service interruption if necessary. The map will include:

• All known affected customers,

• Known critical customers,

• Valves that will be operated by City, and

• Fire hydrants that will be temporarily out of service.

*The City has the right to cancel or reschedule the interruption if it is not in the best interest of the public or water distribution system at that time.

*Please review the Procedure Manual for more information.