About Your Water Meter

FAQs about Your Water Meter

What is AMR?

  • Automated meter reading (AMR), is a method of using communication technology to read meters without having to access the customer’s property.

How does it work?

  • Our AMR system uses meters equipped with wireless transmitters. The system uses a fixed-network system for meters within city limits and a drive-by system for rural (less dense) areas. The fixed-network system transmits readings periodically to the Stillwater Municipal Building, thus enabling city staff to receive readings as needed. Rural route readings will be gathered as the vehicle drives through neighborhoods.

Where is my meter?

  • All water meters are located below ground in concrete or plastic meter enclosures with lids. Meter boxes are typically located near the sidewalk, curb, off the roadway in the yard or in front of the house.

What is a customer service valve? 

Your customer service valve is your access point to shut off the water at your home.  The valve is typically located in a round box. Turning your customer service valve will shut off your water so that you can conduct repairs. Watch the video below to learn more.

Where do I find my meter number?

  • Your meter number is available on your printed bill or online utility account.  

Are there special instructions I need to know to care for the AMR meter?

  • You are advised not to remove the meter box lid or to tamper with the meter or any apparatus inside the box. You are responsible for any damage that may happen to the meter. Fines may be levied for any damage to city property. You are advised not to park vehicles over the meter box.

How will I know that you have my reading and not someone else’s?

  • Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.

Is my account information secure?

  • Yes, only meter consumption readings, meter and module numbers are transmitted. Personal customer information is not loaded into the transmitter and will not be transmitted.

Will the radio frequency interfere with my television, phones, hearing aid or pacemaker?

  • No, the AMR frequency is different and will not cause any interference.

Are there health concerns about this type of transmitter?

  • No, the AMR transmitter falls into the low frequency, non-ionizing electromagnetic field range, which is equal to or less than today’s cell phones.