Online Utility Payments
Frequently Asked Questions
- How do I sign-up/register?
- I forgot my PIN, can I get a reminder?
- Can I pre-schedule a payment to occur on a certain date?
- Is my card information secure?
- I received an "Error Message." Why doesn't my browser work?
All you need to sign up is a copy of your most recent bill. Once you have it, visit the registration page and enter your Account Number exactly as printed on your bill, including the dash. Enter the Bill Date and Due Date as well then click the Submit button to continue.
Note: If it has been more than 3 weeks since you received the bill you are using to register and you are getting an error that your Bill Date or Due Date doesn’t match, then a new bill has probably been generated for your account but just hasn’t been delivered yet. You can wait a few days for your next bill to arrive and try again, or contact our Customer Service Department at the numbers or e-mail address provided in the last paragraph below. You will need to provide the social security number and mother’s maiden name on record for the account. Customer Service hours are from 8 a.m. to 5 p.m. Monday through Friday.
On the following registration screen, enter a new PIN for your account. PINs may be any combination of letters and numbers, but must be a minimum of five (5) characters in length and no longer than ten (10) characters. Your PIN must contain at least 1 number and 1 letter. No symbols or special characters are allowed.
Note: PINs are case sensitive, so make sure you remember exactly how you type it in.
Tip: You can always get a reminder if you forget.Provide a hint to help you remember your PIN then enter and verify your e-mail address. It is important to make sure this e-mail address is correct as the link required to activate your account will be sent to this address. PIN reminders and other system notices will also be sent to this address.
Once you have provided this information, click the Submit button to continue. You will receive a confirmation screen and shortly after an e-mail from our Customer Service Department, which includes the link to activate your account.
Note: If you do not receive the activation/confirmation e-mail, please check your junk mail or SPAM filters for the message. The message will be from customerservice@stillwater.org and the subject will be E-mail Address Verification. If you find the message there, please exempt future messages from customerservice@stillwater.org from your filter list or add it to your safe-sender list then continue to the next step. If you do not find the message in your junk mail folder, please consider other e-mail addresses you might have used and check those. To verify the e-mail address you submitted, visit the standard Sign-On page and enter your account number and PIN, if you recall it. If you do this, the system should advise that a confirmation message has already been sent and display the address to which it was sent. If the address is correct, you may request another conformation e-mail from this page by clicking the Submit button, or, if you remember your PIN, you can visit the Validation page directly and enter your account number and PIN to activate your account.
If you do not receive additionally requested confirmation messages within five to ten minutes or the e-mail address displayed is incorrect, please contact our Customer Service Department at the numbers or e-mail address provided in the last paragraph below. You will need to provide the social security number and mother’s maiden name on record for the account. Customer Service hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Open the e-mail, click the secure activation link, and enter your Account Number and new PIN. Your new PIN should be provided in the e-mail as well. Remember the PIN is case sensitive and must be entered exactly as shown in the e-mail. When finished entering this information, click the Sign-On button to continue.
You should receive a confirmation screen indicating that your account has been enabled. Click the Sign-On button to log in and begin exploring your account information and payment options.
Note: Some e-mail programs do not handle the embedded link properly. If you are having trouble getting logged in on the activation screen and you are certain you are entering the correct Account Number and PIN, please copy the link from your activation e-mail and paste it into a new browser window or manually type the address into your browser and try again.
If you are still unsuccessful, please try closing all open browser sessions, then start a new session, paste or type the activation link into the address bar of the new session, press enter and try logging in again. This generally solves the problem and the account login process usually works normally from this point on.
If, after reviewing the above information, you still cannot successfully login, please call our Customer Service Department at (405) 742-8249 or (405) 742-8221 or send us an e-mail at customerservice@stillwater.org. Customer Service hours are from 8 a.m. to 5 p.m. Monday through Friday
I forgot my PIN, can I get a reminder?
Absolutely. Just visit the Forgot PIN? page and enter your account number. A PIN reminder e-mail will be sent to the e-mail address on record for your account.
Note: If you do not receive the e-mail in a reasonable amount of time, please see the note regarding e-mails not received in the registration section above, call our Customer Service Department at (405) 742-8249 or (405) 742-8221 or send us an e-mail at customerservice@stillwater.org to verify your e-mail address and retrieve your PIN. You will need to provide the social security number and mother’s maiden name on record for the account. Customer Service hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.
Can I pre-schedule a payment to occur on a certain date?
Scheduled payments are not currently available through the system. Presently, manual payments can be made using securely stored card information or card information entered at the time of payment. The capability to schedule automatic credit card payments is slated for a future release of the software, but we do not have a firm estimate of when that will be completed.
Alternatively, if desired, you can contact our Customer Service Department at (405) 742-8249 to setup a monthly draft from your bank account to pay your utility bill.
Is my card information secure?
If you decide to store your card information on our system for the convenience of not having to re-enter the information each time you make a payment, your card information will be encrypted and stored on a separate system that is behind a secure firewall and not directly exposed to the Internet. Additionally, once your card information has been entered for the first time, only the last four digits of the card can be seen in the secure billfold, even by the account or card holder.
So if someone, somehow obtains your account number and PIN, they will not have access to your credit card information through our system. Address information for a stored card can be edited by the account holder, but once initially submitted the full card number cannot be viewed or edited by anyone. This is done to protect the card information from unauthorized access to your account. If there is an error in the card number, the card must be removed and re-submitted to correct the error. Again, this is to safeguard your card information and protect your credit.
If you have additional questions about the security of your account, please call our Customer Service Department at (405) 742-8249 or (405) 742-8221 or send us an e-mail at customerservice@stillwater.org. You will need to provide the social security number and mother’s maiden name on record for the account to obtain or change any sensitive information regarding the account. Customer Service hours are from 8 a.m. to 5 p.m. Monday through Friday.
Only Firefox and Internet Explorer are known to work with the Online Utility Payments system. If you receive and error message when trying to access the system, make sure you are using one of these two browsers.