Utility Customer Service

The City of Stillwater provides electric, water, wastewater and waste management services—as well as utility metering and billing—to residential and commercial customers. 

We are proud to provide high quality, customer-owned services to the residents of Stillwater. We are here to assist you and to answer questions about city utilities, billing rates and provide general billing information.

customerservice cityofstillwater brochure

Utility Customer Service is a part of the Stillwater Utilities Authority (SUA).

Visit: Online Utility Payments & View Your Consumptions History

Download: Utility Information Brochure (.pdf)

Download: Terms and Conditions (.pdf)

Visit: Utility Rates (Electric, Trash, Water/Sewer)


Have questions? Here are some key contact points.

General Information

Main Phone
(405) 742-8245

Email (for questions about utility service, bills and payments. This email is not monitored after hours nor on weekends.)

Mailing Address
Utility Customer Service
P.O. Box 1449
Stillwater, OK 74076

Office Location
The Utility Customer Service is located in the Police and Municipal Building at 723 S. Lewis St. in Downtown Stillwater.

Lobby Hours
Monday through Friday 8 a.m. to 5 p.m. Closed weekends and holidays.

Waste Management Main Phone (for questions about trash, special collections and recycling services.)
(405) 742-8269

 Fax  (405) 742-8352
24-Hour Emergency

 (405) 372-3292


Stillwater utility customers beware: Don’t give credit card numbers to people claiming you’ve an unpaid bill.

City of Stillwater electric customers are being targeted by a fraudulent scheme to get access to their credit card numbers. Click here for more information.

OKIE line locate  (800) 522-6543
Oklahoma Natural Gas  (800) 664-5463