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City Hall : Electric : Customer Service : Fees
May 25, 2012

Call before you dig

Assistance Request

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Did You Know?

  • You can report a street light outage using our Assistance Request System or by calling 742-8230.
  • Compact Fluorescent Lamps (CFLs) - An energy saving alternative to standard (incandescent) light bulbs, CFLs use less wattage to give you the same lighting power as a larger wattage standard bulb.
  • Lightning kills nearly one hundred people every year in the United States and injures hundreds of others. When you first notice an upcoming storm, remember that lightning usually precedes rain. Go to the nearest building or car and stay inside until the storm has passed. Do not wait until the storm begins to take cover. Protect yourself and your family by moving to a safe place. Stay in the safe place until signs of lightning and thunder have been past for thirty minutes.
  • light poleThe light poles along Boomer Lake walking trail are now numbered to assist pedestrians when reporting non-working lights. Call 742-8230 or use the online Assistance Request System and note the pole number of the non-working trail light.
  • The City of Stillwater now offers Net-Metering for customers that generate electricity from renewable resources such as wind and solar. Click here for more information.

Fees

Here is a list of fees associated with our billing system:

  • $25.00 processing fee, billed to the account, when a deposit is made during normal working hours.

  • $40.00 disconnect fee, if a trip is made to the service address to disconnect service due to non-payment, collected at the time service is left on.

  • $25.00 reconnection fee, collected with payment to account, when reconnection is made during normal business hours.

  • $25.00 disconnect fee, billed to account, when temporary service arrangements have not been completed according to the terms of the agreement.

  • $25.00 processing fee, prepaid in cash for installation of new service or $50.00 reconnection fee, when reconnection for non-payment is made during after-hour service hours: Monday-Friday 5:00 p.m.-7:00 p.m.

  • $200.00 installation/reconnection fee, billed to account to be paid by 9:00 a.m. the following business day, if installation or reconnection is requested when Customer service after-hour service is not provided.

  • $25.00 Returned Check or Draft Fee

  • $5.00 if a cut-off notice is mailed due to non-payment of a bill, with no charge on the first notice within each 12 month period.


 
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