City of Stillwater - Electric Utility

Skip All Navigation Skip to Local Navigation

Stillwater Power

City Hall : Electric : Customer Service : Fees

May 15, 2008

Assistance Request

Skip to Main Content

Did You Know?

Stillwater Electric Utility was honored recently in 2004 and again in 2006 as the most reliable electric service provider among Oklahoma municipal utilities of similar size. Stillwater’s average system availability index (ASAI) has been 99.98% or better during each of the last 4 years.
You can report a street light outage using our Assistance Request Systemor by calling 742-8230.
Compact Fluorescent Lamps (CFLs) - An energy saving alternative to standard (incandescent) light bulbs, CFLs use less wattage to give you the same lighting power as a larger wattage standard bulb.
Lightning kills nearly one hundred people every year in the United States and injures hundreds of others. When you first notice an upcoming storm, remember that lightning usually precedes rain. Go to the nearest building or car and stay inside until the storm has passed. Do not wait until the storm begins to take cover. Protect yourself and your family by moving to a safe place. Stay in the safe place until signs of lightning and thunder have been past for thirty minutes.
The light poles along Boomer Lake walking trail are now numbered to assist pedestrians when reporting non-working lights. Call 742-8230 or use the online Assistance Request System and note the pole number of the non-working trail light.
Stillwater’s community-owned utility is no longer known as ‘Stillwater Power’. We are simply the electric utility department of the City of Stillwater a.k.a. Stillwater Electric Utility. Our name and logo may have changed but we are the same group of dedicated employees providing the same great service our customers have come to expect.

Fees

Here is a list of fees associated with our billing system:

$25.00 processing fee, billed to the account, when a deposit is made during normal working hours.
$25.00 disconnect fee, if a trip is made to the service address to disconnect service due to non-payment, collected at the time service is left on.
$25.00 reconnection fee, collected with payment to account, when reconnection is made during normal business hours.
$25.00 disconnect fee, billed to account, when temporary service arrangements have not been completed according to the terms of the agreement.
$25.00 processing fee, prepaid in cash for installation of new service or $50.00 reconnection fee, when reconnection for non-payment is made during after-hour service hours: Monday-Friday 5:00 p.m.-9:00 p.m.; Saturday and certain legal holidays 9:00 a.m.-5:00 p.m.
$130.00 installation/reconnection fee, billed to account, if installation or reconnection is requested when Customer service after-hour service is not provided.
$10.00 installation/reconnection fee to lock past dues internet accounts shut off for non-payment.
$25.00 Returned Check or Draft Fee
$2.00 if a cut-off notice is mailed due to non-payment of a bill, with no charge on the first notice.