Who to Contact

Use the drop-down categories below to find contact information for some of your most common questions or a link to Report & Track.

Report & Track is an interactive reporting system that allows you to alert the City of a problem and track the City’s action.

Animals

1) Pets (within city limits)

  • Stillwater Animal Welfare provides immediate response to emergencies concerning animals within the city limits to attempt apprehension (in a safe, humane manner) any dog, cat or other domestic animal or fowl that has become a nuisance or is a threat or danger to any citizen in Stillwater.

  • To report barking dogs, call the Stillwater Police Department's 24/7 non-emergency line at 405.372.4171. 


2) Livestock (within city limits)

  • It is unlawful for any person to allow or permit any fowl, including, but not limited to, chickens, turkeys, pigeons, ducks and geese, or any domestic livestock, including, but not limited to, horses, mules, donkeys, cows, sheep and goats, within one 150 feet of any dwelling, house trailer, mobile home, manufactured home, hotel, motel, grocery store, supermarket, or food service establishment, except in a duly established A Agricultural District wherein such distance limitation shall be 50 feet. For more information, Stillwater Code of Ordinances.


3) Wildlife (within city limits)

  • If a bat—without babies attached to it—is found on the ground, call Stillwater Animal Welfare.

  • We will pick up any wildlife that appears to be injured, sick or could possibly be rabid.

  • We do not trap healthy wildlife; however, we can provide phone numbers for licensed nuisance wildlife trappers.


Preferred method of contact

  • Phone: 405.372.0344

    • Calls are answered Monday through Friday from 8 a.m. to 5 p.m.

  • Emergency after hours phone: 405.372.4171

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Budget

Have a suggestion for next year's city budget? Submit comments and ideas via news@stillwater.org for review for the next budget cycle.

Building Permits, Inspections, Zoning

If you have questions about commercial or residential building permits, inspections or zoning, call 405.742.8220 or visit Development Services.


 

Comments or Accolades

Like a program or want to comment on someone's good work? Email us!


 

Drainage, Flooding, Erosion & Stormwater

1) Questions concerning new developments or structures

  • Several departments address different aspects of drainage, flooding, erosion and stormwater. If you need assistance plans for a new structure, Development Services is a good place to start.


2) Report problems (including flooding) caused by erosion or stormwater drainage 

Preferred methods of contact

  • Report & TrackThis interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

  • 24-Hour Utility Assistance: 405.372.3292

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day.


 

Event Assistance

Events & Recreation assists organizations who wish to host events in Stillwater's public areas. The first step it to complete the Special Events Application. For more information, call 405.747.8070.


 

Library

The ​Stillwater Public Library offers library cards to all Payne County residents. The library also offers meeting rooms, eResources and community programs. For more information, ask a librarian or call 405.372.3633 ext. 8106.

Loud Noise/Party

To report loud noise or a loud party

Preferred method of contact

  • Call the Stillwater Police Department's 24/7 non-emergency line at 405.372.4171.

    • You must call the police during the event.

    • You don't have to file a complaint; however, if there is not a complaint on file an officer will only visit the site of the noise/party once during the event. 

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Park & Playground Maintenance

If you see a problem at one of the City of Stillwater's parks, trails or playgrounds, let us know.

Preferred method of contact

  • Report & TrackThis interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Parking Tickets & Traffic Citations

We are committed to improving the quality of life in our community by managing on-street parking in a way that is safe and fair, protects our citizens and resources, and ensures everyone is satisfied with outstanding service.


 

Power Lines & Poles

Low-hanging power lines or damaged/leaning poles

  • Immediately report downed or low-hanging power lines and damaged or leaning poles. Do not approach or attempt to move a downed power line. Let professional utility workers handle the situation.

Preferred methods of contact

  • 24-Hour Utility Assistance: 405.372.3292 .

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Property Nuisance: Garbage, Litter, Debris

Garbage, litter and debris cannot collect and remain on a property. Typical violations involve broken or dilapidated furniture, household products, construction materials, and other unsightly or unsanitary items.

1) How to report at property nuisance?

Residents may report property maintenance concerns two ways. The name of the person filing the complaint is not reported to the property owner. 

Code Enforcement's goal is to review reported concerns within one or two business days; however, due to the notification process, the appeal process and the legal process, the possible violation may not be resolved quickly.

Preferred methods of contact

  • Call the Property Maintenance Action Line: 405.742.8383

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be addressed the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day.


2) What is the code compliance process?

  • Code Enforcement tries to respond to reported code compliance issues within one to two business days.

  • Code Enforcement will then determine if there is a violation and that it affects residents' health, safety or welfare.

  • The City does not enforce homeowner association (HOA) rules or make judgments concerning aesthetics.

  • Once it is determined that a violation has occurred, the City will send a letter to the property owner stating that he/she has ten days to correct the nuisance. 

  • Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

  • Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also take time. After which, the City has two enforcement options (both of which takes time):

    • Abatement: In a typical case, the City will hire a private contractor to clean a property of junk and debris—with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.

    • Judicial Remedies: Failure to correct violations can result in fines of as much as $249 per day for garbage and debris violations.

  • Property owners have the option to begin an appeal process. The first step is completing the Property Maintenance Board Appeal Application.


 

Property Nuisance: House Maintenance

Typical house structure violations include broken windows, roof and gutter problems, missing wall siding, and peeling paint. Property maintenance is meant to keep building safe and prevent deterioration.

1) How to report a property nuisance?

Residents may report property maintenance concerns two ways. The name of the person filing the complaint is not reported to the property owner. 

Code Enforcement's goal is to review reported concerns within one or two business days; however, due to the notification process, the appeal process and the legal process, the possible violation may not be resolved quickly.

Preferred methods of contact

  • Call the Property Maintenance Action Line: 405.742.8383

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


2) What is the code compliance process?

  • Code Enforcement tries to respond to reported code compliance issues within one to two business days.

  • Code Enforcement will then determine if there is a violation and that it affects residents' health, safety or welfare.

  • The City does not enforce homeowner association (HOA) rules or make judgments concerning aesthetics.

  • Once it is determined that a violation has occurred, the City will send a letter to the property owner stating that he/she has ten days to correct the nuisance. 

  • Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

  • Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also take time. After which, the City has two enforcement options (both of which takes time):

    • Abatement: In a typical case, the City will hire a private contractor to clean a property of junk and debris—with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.

    • Judicial Remedies: Failure to correct violations can result in fines of as much as $249 per day for house maintenance violations.

  • Property owners have the option to begin an appeal process. The first step is completing the Property Maintenance Board Appeal Application.


 

Property Nuisance: Inoperable/Unlicensed Vehicles

Wrecked, dismantled, inoperative, abandoned, on blocks and junk vehicles do not belong in yards or on streets. Vehicles must have current registration.

1) How to report at inoperable/unlicensed vehicles?

Residents may report property maintenance concerns two ways. The name of the person filing the complaint is not reported to the property owner. 

Code Enforcement's goal is to review reported concerns within one or two business days; however, due to the notification process, the appeal process and the legal process,the possible violation may not be resolved quickly.

Preferred methods of contact

  • Call the Property Maintenance Action Line: 405.742.8383

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be addressed the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day.


2) What is the code compliance process?

  • Code Enforcement tries to respond to reported code compliance issues within one to two business days.

  • Code Enforcement will then determine if there is a violation and that it affects residents' health, safety or welfare.

  • The City does not enforce homeowner association (HOA) rules or make judgments concerning aesthetics.

  • Once it is determined that a violation has occurred, the City will send a letter to the property owner stating that he/she has ten days to correct the nuisance. 

  • Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

  • Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also take time. After which, the City has two enforcement options (both of which takes time):

    • Abatement: In a typical case, the City will hire a private contractor to clean a property of junk and debris—with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.

    • Judicial Remedies: Failure to correct violations can result in fines of as much as $549 per day after notification for an inoperable/unlicensed vehicle.

  • Property owners have the option to begin an appeal process. The first step is completing the Property Maintenance Board Appeal Application.


     

Property Nuisance: Tall Weeds & Grass

  • Any weeds and vegetation in excess of 12 inches in height and that pose a detriment to the health, safety and welfare of the general public (grass, poisonous weeds, thistle, Johnson grass, etc.) must be mowed.

    Violation:

    Uniform overgrowth

    Not a violation:

    Small area of seed heads

  • Mowing includes the entire yard. This means to the street pavement and on the backside of fences. Public property adjacent to your property must be mowed and maintained by the owner (right of way between property and road).

  • Any weeds that can catch on fire or can block the view of traffic must be mowed.


1) How to report at property nuisance?

Residents may report property maintenance concerns two ways. The name of the person filing the complaint is not reported to the property owner. 

Code Enforcement's goal is to review reported concerns within one or two business days; however, due to the notification process, the appeal process and the legal process, the possible violation may not be resolved quickly.

Preferred methods of contact

  • Call the Property Maintenance Action Line: 405.742.8383

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


2) What is the code compliance process?

  • Code Enforcement tries to respond to reported code compliance issues within one to two business days.

  • Code Enforcement will then determine if there is a violation and that it affects residents' health, safety or welfare.

  • The City does not enforce homeowner association (HOA) rules or make judgments concerning aesthetics.

  • Once it is determined that a violation has occurred, the City will send a letter to the property owner stating that he/she has ten days to correct the nuisance. 

  • Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

  • Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also take time. After which, the City has two enforcement options (both of which takes time):

    • Abatement: In a typical case, the City will hire a private contractor to clean a property of junk and debris—with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.

    • Judicial Remedies: Failure to correct violations can result in fines of as much as $249 per day for overgrown weeds and grass violations.

  • Property owners have the option to begin an appeal process. The first step is completing the Property Maintenance Board Appeal Application.


Property Nuisance: Unsafe (Rundown/Dilapidated) Structures

An unsafe building is a structure (or part of a structure or a premises) that is a danger to public safety because it is open, dilapidated or vacant. Buildings may not be boarded up for more than 36 months.

1) How to report at property nuisance?

Residents may report property maintenance concerns two ways. The name of the person filing the complaint is not reported to the property owner. 

Code Enforcement's goal is to review reported concerns within one or two business days; however, due to the notification process, the appeal process and the legal process, the possible violation may not be resolved quickly.

Preferred methods of contact

  • Call the Property Maintenance Action Line: 405.742.8383

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be addressed the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day.


2) What is the code compliance process?

  • Code Enforcement tries to respond to reported code compliance issues within one to two business days.

  • Code Enforcement will then determine if there is a violation and that it affects residents' health, safety or welfare.

  • The City does not enforce homeowner association (HOA) rules or make judgments concerning aesthetics.

  • Once it is determined that a violation has occurred, the City will send a letter to the property owner stating that he/she has ten days to correct the nuisance. 

  • Our goal is to encourage both owners and tenants to voluntarily correct any violations. When a violation is reported, we open a complaint and work toward resolving the violation through a process of education, inspection and notices. In most cases, the person responsible for a violation is given an opportunity to voluntarily comply with the law and correct the situation.

  • Each violation has a set of enforcement procedures and time limit for compliance. However, if the violation is not corrected in the time allowed, the City may allow additional time for an education process and additional notices to resolve the violation. The property owner may also file an appeal, which also take time. After which, the City has two enforcement options (both of which takes time):

    • Abatement: In a typical case, the City will hire a private contractor to clean a property of junk and debris—with the property owner being bill by the City for the contractor's services, legal services and more. If need be, a tax lien may be placed on the property to cover the costs.

    • Judicial Remedies: Failure to correct violations can result in fines of as much as $549 per day for a dilapidated building violation.

  • Property owners have the option to begin an appeal process. The first step is completing the Property Maintenance Board Appeal Application.


 

Public Parking

1) Where to Park

  • Public parking is free, but look for signs indicating time limits that range from 30 minutes to 3 hours. Timed parking is enforced Monday through Friday from 8 a.m. to 5 p.m. only, but not on holidays that city offices are closed.

  • Public Parking Map


2) Parking Validation Program

  • If you receive an overtime ticket, you may go back to the business you visited and asked to have the ticket validated.

  • Validated tickets must be received by the Court Clerk's Office within 48 hours, or you’ll receive a notice for an unpaid parking ticket.


 

Sidewalks & Curbs

If you see a problem concerning sidewalks and street curbs, let us know.

Preferred method of contact

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Storm Debris Cleanup

1) After large storms, the City of Stillwater typically offers storm debris cleanup.

  • To see if a cleanup is happening in your area, view the News tab.

  • For questions about debris cleanup after a storm, call 405.742.8245 or email CustomerService@stillwater.org.

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day.


2) To report a dangerous situation due to a fallen tree in a public area

Preferred method of contact

  • 24-Hour Utility Assistance: 405.372.3292

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day


 

Street Light Outage

When reporting street light outages, include the pole number if possible. This includes lights at Boomer Lake Park.

Preferred method of contact

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be addressed the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question may not be addressed until the next business day. ​


Streets

1) To report damaged streets, potholes and other general street maintenance problems

Preferred method of contact

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


2) View interactive map for roadwork & temporary street/lane closings.


3) State Highway 51 (6th Avenue) & U.S. 177 (Perkins Road)


 

Suggestions for Improving Stillwater

Submit suggestions via news@stillwater.org. Capital improvement projects will be sent to Stillwater City Council for review for the next budget cycle.


 

Traffic Signals

To report broken or malfunctioning traffic signs

Preferred method of contact

  • Call the Stillwater Police Department's 24/7 non-emergency line at 405.372.4171.

Other methods of contact

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Trash & Recycling

1) To report missed trash/recycling service or broken carts

Preferred methods of contact

  • Phone: 405.742.8245

  • Report & Track. This interactive tool that allows you to alert the City of a problem in your neighborhood or around town and follow up on it. Reports submitted during non-office hours will be reviewed and assigned to a city staffer the next business day.

Other methods of contact

  • Email: CustomerService@stillwater.org

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.

Information about Trash & Recycling Services 


2) To request a special collection or to rent a roll-off container

  • Information about Special collections, including Move-In Pickup, Semi-Annual Trash Collection, Bulk Item Pickup, and Extra Cart Service.

  • Information about rates and sizes of roll-off containers.

Preferred method of contact

  • Phone: 405.742.8245

Other methods of contact

  • Email: CustomerService@stillwater.org

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.


 

Trees in Easements & Rights of Way

1) Who is responsible for trimming trees in public right of way?

  • Trees that are located within the public right of way are public trees.

  • The City is responsible maintaining safe operating clearances between trees and energized lines within public easements and rights of way. There is no reason to report low-hanging branches as these branches are trimmed as part of routine maintenance.

  • The City does not trim trees in public right of way (where there are no energized lines) unless they pose some kind of a hazard. For example, the City will remove dead trees and will trim low-hanging branches that impede buses, etc. Adjacent property owner may trim public row trees at their own expense.


2) Who is responsible for trimming trees next to private property?

  • Property owners are responsible for trees and tree branches on their property. This includes trees in easement, which are still private property with the exception of the specific purpose for the easement. For example, we will trim trees in an electric easement to ensure the lines remain clear, but will not trim the trees for any other reason, including appearance or hazards.

Utilities (Electric, Water/Sewer)

1) Report electric outages or water/sewer problems

Preferred methods of contact


2) Start/Stop/Transfer Utility Service

Preferred method of contact

  • Phone: 405.742.8245
    Calls are answered Monday through Friday from 8 a.m. to 5 p.m.


3) Questions about utility billing, service or meters

Preferred method of contact

  • Phone: 405.742.8245
    Calls are answered Monday through Friday from 8 a.m. to 5 p.m.

Other methods of contact

  • Email: CustomerService@stillwater.org

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day. 


 

Who To Contact For Everything Else

Your city government, commonly called city hall, is located at the Stillwater Municipal Building at 723 S. Lewis St.

Preferred methods of contact

  • Phone: 405.372.0025

    • Calls are answered Monday through Friday from 8 a.m. to 5 p.m.

  • Email: CityHall@stillwater.org

  • Voice mail, email and social media platforms are not monitored 24/7. If you choose one of these methods of contact, your concern or question will be reviewed and assigned to a city staffer the next business day.